Every DMC operator knows the frustration: the moment you realize tour details are stored in one system, hotel rates in an old spreadsheet, and the financial tracking is done completely separately, just to make one group trip a success involves too complication frequently, the information is scattered across multiple systems: tour details, hotel prices, booking records, and financial accounts are all kept in different places, like systems, spreadsheets, emails, and separate accounting software. This fragmented data setup requires staff to perform manual, repetitive tasks. They must create vouchers and invoices by hand, copy data between systems, and calculate costs and commissions manually, which wastes significant time. As a result, DMCs have poor visibility into business performance. We at DIGITHAI have partnered with Siam Holidays and Leisure, a leading DMC in Chiang Mai, to address these pain points through a comprehensive Destination Management System that transforms operational blockers into streamlined efficiency.
Collaboration Overview
Year of Collaboration
Team
Service Provided
Location
The Results
Stop drowning in manual tasks and let Voyager work for you.
Manual processes are time-consuming, error-prone, and expensive. Every hand-typed voucher, manually generated invoice, and separately entered accounting entry creates opportunities for costly mistakes. The platform automates your most repetitive operations end-to-end, eliminating errors and saving time.
Automated Booking Confirmations: Status tracking automatically generates invoices and sends real-time email notifications to agents, eliminating manual communication steps and reducing delays.
Smart Voucher Generation: Professional vouchers are created instantly from booking data, eliminating manual document creation and ensuring accuracy across all client communications.
Seamless Invoicing Workflow: Generate proforma and tax invoices automatically after confirmation, store in the database, and export as editable Excel files without manual intervention.
Integrated Accounting Entries: Every booking automatically creates corresponding accounting entries for payments in and out, eliminating duplicate data entry and reducing reconciliation errors.
Automated Reporting: Real-time dashboards and downloadable reports update automatically as bookings are processed, providing instant visibility without manual data compilation
Real-time API integration: Voyager connects to suppliers and rate engines via API to fetch live prices, availability, and ratings. That means confirmations, vouchers, and invoices are generated from up-to-date data, eliminating re-pricing errors and costly last-minute adjustments.
Create, price, and manage every tour type from one powerful hub.
Different tour types demand different approaches, group tours, private experiences, and flexible packages; each requires unique pricing and operational logic. Managing these variations across spreadsheets creates confusion, but the platform centralizes complete control over every tour type in one place.
Flexible Tour Types: Manage SIC/Joint, Private Tours, Private Packages, and Rest & Relax with precision, each format tailored to match your client’s unique travel preferences and budget.
Comprehensive Management Features: Centralize costs, itineraries, pricing, hotels, excursions, transfers, and galleries in one platform, no more hunting through files for updates.
Track every partner, commission, and cost globally in Voyager.
DMCs work with tour agencies, hotels, transport providers, and countless suppliers, but managing these relationships through scattered emails and spreadsheets makes tracking commissions, maintaining accurate pricing, and understanding true costs nearly impossible. Voyager provides complete relationship visibility in one centralized system with multi-currency support.
Agent Company Management: Store complete agency profiles with contacts, fiscal details, and currencies while assigning custom commissions, tariff groups, markups, and tracking agency-specific pricing terms and currency conversion.
Supplier Management: Maintain comprehensive databases for hotels, transport, and service providers with documented payment terms, contacts, and cost tracking for accurate profitability analysis.
Network Configuration: Create agent networks with shared commission settings, apply network-wide tariff groups for consistent pricing, and manage custom markup rules across partner groups.
Commission Tracking: Automatically calculate commissions, generate obligation reports, track payments due to agents and suppliers, and maintain separate account balances for multiple partners.
Empower your agency partners to create and book independently.
Traditional booking processes create frustration as agencies request quotes, send numerous change requests, wait for confirmations, and repeat the cycle. This back-and-forth stretches to 20-100 emails per booking, slowing sales and introducing errors. The Front-End Agent Portal eliminates this inefficiency with self-service tools and real-time access.
Self-Service Booking: Agencies access their dedicated portal to explore tours and hotels with real-time availability, instant pricing, interactive cart building, and tour filtering by category.
Collaborative Tools: Save incomplete bookings for later, download vouchers and invoices directly, view real-time booking statuses, and access promoted events and special packages without delays.
Reduced Communication: Cut email exchanges from 20-100 down to 2-5 per booking with instant availability answers, shared real-time information, and fewer errors from agency self-input.
Financial management that actually makes sense.
Most DMCs handle accounting as a painful afterthought, manually creating invoices, entering payments separately, tracking amounts owed versus paid, and reconciling at month-end. Split VAT calculations and multiple accounts add complexity. The platform delivers financial clarity and automation through integrated accounting tools.
Intelligent Invoicing: Automatically generate proforma invoices at booking creation and tax invoices at confirmation, support split VAT amounts, store in the database, and export as JPEG files.
Integrated Accounting: Create automatic accounting entries during booking management, track payments in and out separately, support multiple accounts with balance tracking, and allow manual transaction entries.
Financial Control: Configure company VAT and fiscal details, set up bank information, track payment status and balances across bookings, and export accounting data to Excel.
Turn data into decisions with real-time insights.
Without integrated reporting, understanding your business requires manually pulling data from multiple systems and building complex spreadsheets. By the time you finish, the information is outdated. The platform provides instant visibility across every dimension of your operations with real-time reporting tools.
Operational Reports: Track all booked tours with guest details through Arrivals Reports, view complete booking financials and operations, and analyze room nights for capacity planning.
Financial Reports: Access detailed tour costs and profitability analysis, review pricing across tours and periods, monitor payment status and balances, and track hotel rates for negotiations.
Dashboard Overview: Quick-access booking links by status, live counters for users, tours, bookings, hotels, and events, six-month trend graphs, and filterable data tables with pagination.
Export Capabilities: Download any report to Excel for offline analysis, share insights with stakeholders without having to access, and build custom analyses using exported data.
Stop drowning in manual tasks and let Voyager work for you.
Manual processes are time-consuming, error-prone, and expensive. Every hand-typed voucher, manually generated invoice, and separately entered accounting entry creates opportunities for costly mistakes. The platform automates your most repetitive operations end-to-end, eliminating errors and saving time.
Automated Booking Confirmations: Status tracking automatically generates invoices and sends real-time email notifications to agents, eliminating manual communication steps and reducing delays.
Smart Voucher Generation: Professional vouchers are created instantly from booking data, eliminating manual document creation and ensuring accuracy across all client communications.
Seamless Invoicing Workflow: Generate proforma and tax invoices automatically after confirmation, store in the database, and export as editable Excel files without manual intervention.
Integrated Accounting Entries: Every booking automatically creates corresponding accounting entries for payments in and out, eliminating duplicate data entry and reducing reconciliation errors.
Automated Reporting: Real-time dashboards and downloadable reports update automatically as bookings are processed, providing instant visibility without manual data compilation
Real-time API integration: Voyager connects to suppliers and rate engines via API to fetch live prices, availability, and ratings. That means confirmations, vouchers, and invoices are generated from up-to-date data, eliminating re-pricing errors and costly last-minute adjustments.
Create, price, and manage every tour type from one powerful hub.
Different tour types demand different approaches, group tours, private experiences, and flexible packages; each requires unique pricing and operational logic. Managing these variations across spreadsheets creates confusion, but the platform centralizes complete control over every tour type in one place.
Flexible Tour Types: Manage SIC/Joint, Private Tours, Private Packages, and Rest & Relax with precision, each format tailored to match your client’s unique travel preferences and budget.
Comprehensive Management Features: Centralize costs, itineraries, pricing, hotels, excursions, transfers, and galleries in one platform, no more hunting through files for updates.
Track every partner, commission, and cost globally in Voyager.
DMCs work with tour agencies, hotels, transport providers, and countless suppliers, but managing these relationships through scattered emails and spreadsheets makes tracking commissions, maintaining accurate pricing, and understanding true costs nearly impossible. Voyager provides complete relationship visibility in one centralized system with multi-currency support.
Agent Company Management: Store complete agency profiles with contacts, fiscal details, and currencies while assigning custom commissions, tariff groups, markups, and tracking agency-specific pricing terms and currency conversion.
Supplier Management: Maintain comprehensive databases for hotels, transport, and service providers with documented payment terms, contacts, and cost tracking for accurate profitability analysis.
Network Configuration: Create agent networks with shared commission settings, apply network-wide tariff groups for consistent pricing, and manage custom markup rules across partner groups.
Commission Tracking: Automatically calculate commissions, generate obligation reports, track payments due to agents and suppliers, and maintain separate account balances for multiple partners.
Empower your agency partners to create and book independently.
Traditional booking processes create frustration as agencies request quotes, send numerous change requests, wait for confirmations, and repeat the cycle. This back-and-forth stretches to 20-100 emails per booking, slowing sales and introducing errors. The Front-End Agent Portal eliminates this inefficiency with self-service tools and real-time access.
Self-Service Booking: Agencies access their dedicated portal to explore tours and hotels with real-time availability, instant pricing, interactive cart building, and tour filtering by category.
Collaborative Tools: Save incomplete bookings for later, download vouchers and invoices directly, view real-time booking statuses, and access promoted events and special packages without delays.
Reduced Communication: Cut email exchanges from 20-100 down to 2-5 per booking with instant availability answers, shared real-time information, and fewer errors from agency self-input.
Financial management that actually makes sense.
Most DMCs handle accounting as a painful afterthought, manually creating invoices, entering payments separately, tracking amounts owed versus paid, and reconciling at month-end. Split VAT calculations and multiple accounts add complexity. The platform delivers financial clarity and automation through integrated accounting tools.
Intelligent Invoicing: Automatically generate proforma invoices at booking creation and tax invoices at confirmation, support split VAT amounts, store in the database, and export as JPEG files.
Integrated Accounting: Create automatic accounting entries during booking management, track payments in and out separately, support multiple accounts with balance tracking, and allow manual transaction entries.
Financial Control: Configure company VAT and fiscal details, set up bank information, track payment status and balances across bookings, and export accounting data to Excel.
Turn data into decisions with real-time insights.
Without integrated reporting, understanding your business requires manually pulling data from multiple systems and building complex spreadsheets. By the time you finish, the information is outdated. The platform provides instant visibility across every dimension of your operations with real-time reporting tools.
Operational Reports: Track all booked tours with guest details through Arrivals Reports, view complete booking financials and operations, and analyze room nights for capacity planning.
Financial Reports: Access detailed tour costs and profitability analysis, review pricing across tours and periods, monitor payment status and balances, and track hotel rates for negotiations.
Dashboard Overview: Quick-access booking links by status, live counters for users, tours, bookings, hotels, and events, six-month trend graphs, and filterable data tables with pagination.
Export Capabilities: Download any report to Excel for offline analysis, share insights with stakeholders without having to access, and build custom analyses using exported data.
Partner With DIGITHAI: Your Success Is Our Mission
At Digithai, we don’t build software and walk away. We become invested partners in your operational transformation, committed to delivering solutions that genuinely solve your problems and grow alongside your business.
Our approach to Voyager:
- Deep Industry Understanding: We immerse ourselves in DMC operations, understanding the unique challenges of tour management, supplier relationships, and seasonal pricing complexity before designing solutions
- Full Lifecycle Partnership: From initial requirements gathering through implementation, training, and ongoing optimization, we’re with you at every stage
- Tailored, Not Template: Every DMC operates differently. We customize the platform to match your specific tour types, pricing models, and workflow preferences, not force you into rigid structures
- Transparent Communication: Real-time project visibility, honest timelines, and collaborative problem-solving. You’re never left wondering what’s happening with your platform
- Scalable Architecture: Built to grow with you, from handling hundreds to thousands of bookings, adapting as your business evolves
- Continuous Enhancement: We don’t just deliver and disappear. We’re here to add features, optimize performance, and evolve the platform as your needs change
The DMC Platform isn’t about replacing spreadsheets with software; it’s about transforming operational chaos into competitive advantage, turning efficiency into the reason travel agencies choose to work with you.
We’d love to learn about your specific challenges and explore how we can help your DMC reach its full potential. Let’s start a conversation about your goals.